work for an operator
The following are real conversations Directory Enquiries operators had with callers, as revealed in interviews with staff at the Cardiff DE Centre.
Caller : I'd like the number of the Argoed Fish Bar in Cardiff, please. Operator : I'm sorry, there's no listing. Is the spelling correct? Caller : Well, it used to be called the Bargoed Fish Bar but the B fell off.
* * *
Then there was the caller who asked for a knitwear company in Woven. Operator : Woven? Are you sure? Caller : Yes. That's what it says on the label - Woven in Scotland.
* * *
Caller : I'd like the RSPCA please.
Operator : Where are you calling from?
Caller : The living room
* * *
Caller : The water board please.
Operator : Which department?
Caller : Tap water.
* * *
Operator : How are you spelling that?
Caller : With letters.
* * *
Caller : I'd like the number for a reverend in Cardiff, please.
Operator : Do you have his name?
Caller : No, but he has a dog named Ben.
* * *
Caller : The Union of Shopkeepers and Alligators please.
Operator : You mean the Amalgamated Union of Shopkeepers?
* * *
On another occasion, a man making heavy breathing sounds from a phone box told the worried operator: "I haven't got a pen so I'm steaming up the window to write the number on.
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Caller : I'd like the number of the Argoed Fish Bar in Cardiff, please. Operator : I'm sorry, there's no listing. Is the spelling correct? Caller : Well, it used to be called the Bargoed Fish Bar but the B fell off.
* * *
Then there was the caller who asked for a knitwear company in Woven. Operator : Woven? Are you sure? Caller : Yes. That's what it says on the label - Woven in Scotland.
* * *
Caller : I'd like the RSPCA please.
Operator : Where are you calling from?
Caller : The living room
* * *
Caller : The water board please.
Operator : Which department?
Caller : Tap water.
* * *
Operator : How are you spelling that?
Caller : With letters.
* * *
Caller : I'd like the number for a reverend in Cardiff, please.
Operator : Do you have his name?
Caller : No, but he has a dog named Ben.
* * *
Caller : The Union of Shopkeepers and Alligators please.
Operator : You mean the Amalgamated Union of Shopkeepers?
* * *
On another occasion, a man making heavy breathing sounds from a phone box told the worried operator: "I haven't got a pen so I'm steaming up the window to write the number on.
useful work phrases
USEFUL PHRASES AT WORK:
I like you. You remind me of when I was young and stupid.
I'm not being rude. You're just insignificant.
I'm already visualizing the duct tape over your mouth.
It might look like I'm doing nothing, but at the cellular level I'm really quite busy.
Thank you. We're all refreshed and challenged by your unique point of view.
The fact that no one understands you doesn't mean you're an artist
Any connection between your reality and mine is purely coincidental
I have plenty of talent and vision. I just don't care.
I will always cherish the initial misconceptions I had about you.
It's a thankless job, but I've got a lot of Karma to burn off.
Yes, I am an agent of Satan, but my duties are largely ceremonial.
No, my powers can only be used for good.
How about never? Is never good for you?
I'm really easy to get along with once you people learn to worship me
You sound reasonable...Time to up my medication
I'll try being nicer if you'll try being smarter.
I don't work here. I'm a consultant.
Who me? I just wander from room to room.
My toys! My toys! I can't do this job without my toys!
At least I have a positive attitude about my destructive habits.
You are validating my inherent mistrust of strangers.
I see you've set aside this special time to humiliate yourself in public.
Someday, we'll look back on this, laugh nervously and change the subject.
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I like you. You remind me of when I was young and stupid.
I'm not being rude. You're just insignificant.
I'm already visualizing the duct tape over your mouth.
It might look like I'm doing nothing, but at the cellular level I'm really quite busy.
Thank you. We're all refreshed and challenged by your unique point of view.
The fact that no one understands you doesn't mean you're an artist
Any connection between your reality and mine is purely coincidental
I have plenty of talent and vision. I just don't care.
I will always cherish the initial misconceptions I had about you.
It's a thankless job, but I've got a lot of Karma to burn off.
Yes, I am an agent of Satan, but my duties are largely ceremonial.
No, my powers can only be used for good.
How about never? Is never good for you?
I'm really easy to get along with once you people learn to worship me
You sound reasonable...Time to up my medication
I'll try being nicer if you'll try being smarter.
I don't work here. I'm a consultant.
Who me? I just wander from room to room.
My toys! My toys! I can't do this job without my toys!
At least I have a positive attitude about my destructive habits.
You are validating my inherent mistrust of strangers.
I see you've set aside this special time to humiliate yourself in public.
Someday, we'll look back on this, laugh nervously and change the subject.
the engineer's terms
Top 25 Engineer's Terms and Expressions (What they say versus what they mean)
A number of different approaches are being tried. (We are still guessing at this point.)
Close project coordination. (We sat down and had coffee together.)
An extensive report is being prepared on a fresh approach. (We just hired three punk kids out of school.)
Major technological breakthrough! (It works OK; but looks very hi-tech!)
Customer satisfaction is believed assured. (We are so far behind schedule, that the customer will take anything.)
Preliminary operational tests were inconclusive. (The darn thing blew up when we threw the switch.)
Test results were extremely gratifying! (Unbelievable, it actually worked!)
The entire concept will have to be abandoned. (The only guy who understood the thing quit.)
It is in process. (It is so wrapped in red tape that the situation is completely hopeless.)
We will look into it. (Forget it! We have enough problems already.)
Please note and initial. (Let's spread the responsibility for this.)
Give us the benefit of your thinking. (We'll listen to what you have to say as long as it doesn't interfere with what we have already done or with what we are going to do.)
Give us your interpretation. (We can't wait to hear your bull.)
See me or let's discuss. (Come to my office, I've messed up again.)
All new. (Parts are not interchangeable with previous design.)
Rugged. (Don't plan to lift it without major equipment.)
Robust! (Rugged, but more so)
Light weight. (Slightly lighter than rugged)
Years of development. (One finally worked)
Energy saving. (Achieved when the power switch is off.)
No maintenance. (Impossible to fix)
Low maintenance. (Nearly impossible to fix)
Fax me the data. (I'm too lazy to write it down.)
We are following the standard! (That's the way we have always done it!)
I didn't get your e-mail. (I haven't checked my e-mail for days.)
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A number of different approaches are being tried. (We are still guessing at this point.)
Close project coordination. (We sat down and had coffee together.)
An extensive report is being prepared on a fresh approach. (We just hired three punk kids out of school.)
Major technological breakthrough! (It works OK; but looks very hi-tech!)
Customer satisfaction is believed assured. (We are so far behind schedule, that the customer will take anything.)
Preliminary operational tests were inconclusive. (The darn thing blew up when we threw the switch.)
Test results were extremely gratifying! (Unbelievable, it actually worked!)
The entire concept will have to be abandoned. (The only guy who understood the thing quit.)
It is in process. (It is so wrapped in red tape that the situation is completely hopeless.)
We will look into it. (Forget it! We have enough problems already.)
Please note and initial. (Let's spread the responsibility for this.)
Give us the benefit of your thinking. (We'll listen to what you have to say as long as it doesn't interfere with what we have already done or with what we are going to do.)
Give us your interpretation. (We can't wait to hear your bull.)
See me or let's discuss. (Come to my office, I've messed up again.)
All new. (Parts are not interchangeable with previous design.)
Rugged. (Don't plan to lift it without major equipment.)
Robust! (Rugged, but more so)
Light weight. (Slightly lighter than rugged)
Years of development. (One finally worked)
Energy saving. (Achieved when the power switch is off.)
No maintenance. (Impossible to fix)
Low maintenance. (Nearly impossible to fix)
Fax me the data. (I'm too lazy to write it down.)
We are following the standard! (That's the way we have always done it!)
I didn't get your e-mail. (I haven't checked my e-mail for days.)
selling war insurance
Airman Jones was assigned to the induction center where he was to advise new recruits about their government benefits, especially their GI insurance.
It wasn't long before Captain Smith noticed that Airman Jones had almost a 100% record for insurance sales, which had never happened before.
Rather than ask about this, the Captain stood in the back of the room and listened to Jones's sales pitch. Jones explained the basics of the GI Insurance to the new recruits, and then said:
"If you have GI Insurance and go into battle and are killed, the government has to pay $200,000 to your beneficiaries. If you don't have GI insurance, and you go into battle and get killed, the government has to pay only a maximum of $6000."
"Now," he concluded," which bunch do you think they are going to send into battle first?
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It wasn't long before Captain Smith noticed that Airman Jones had almost a 100% record for insurance sales, which had never happened before.
Rather than ask about this, the Captain stood in the back of the room and listened to Jones's sales pitch. Jones explained the basics of the GI Insurance to the new recruits, and then said:
"If you have GI Insurance and go into battle and are killed, the government has to pay $200,000 to your beneficiaries. If you don't have GI insurance, and you go into battle and get killed, the government has to pay only a maximum of $6000."
"Now," he concluded," which bunch do you think they are going to send into battle first?
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