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computer acronyms list
Humorous Computer-Related Acronyms

IBM

I Blame Microsoft

Idiots Buy Me

Idiots Building Machines

I'll Buy Macintoshes

It Bit Me

It Built Microsoft

It's Better Manually

I've Been Mislead

I've Been Mugged

WINDOWS

Well, It Never Does Operate With Speed

When I Need Data Output Without Speed

While Idle, Needs DX or WorkStation

Will Install Needless Data On Whole System

WIN

Whoppingly Immense NOP

Worm Infestation Netware

MS-WINDOWS NT / WINDOWS NT

My Solitaire With Its New De-accelerator, Only With Some Network Technology

Well Intended, Netword De-accelerator, Only Works Sometimes, Never Totally

WINDOWS (as a) Network Trojan

Different Operating Systems Expectations

Macintosh: What You See Is What You Get

MS-DOS: You Asked For It, You Got It

UNIX: IfUHv2sk, UDntWnt2Kno

VMS: You Got It, All Of It, Want It Or Not

Random Abbreviations for Many Computer Companies

APPLE: Arrogance Produces Profit-Losing Entity

DEC: Dump Everything and Close

DEC: Do Expect Cuts

HCL: Hilarious Computer Logic

HP: Hot Pursuit

IBM: I Blame Microsoft

MAC: Most Absurd Computer

MACINTOSH: Most Applications Crash; If Not, The Operating System Hangs

MICROSOFT: Most Intelligent Customers Realize Our Software Only Fools Teenagers

NEXT: Now EXchange for Trash

OS/2: Obsolete Soon, Too.

WARP: What A Rot Program

Acronymns for Other Computer Terms:

AMIGA: A Merely Insignificant Game Addiction

BASIC: Bill's Attempt to Seize Industry Control

CD-ROM: Consumer Device, Rendered Obsolete in Months

COBOL: Completely Obsolete Business Oriented Language

DOS: Defective Operating System

ISDN: It Still Does Nothing

LISP: Lots of Infuriating & Silly Parenthesis

MIPS: Meaningless Indication of Processor Speed

PCMCIA: People Can't Memorize Computer Industry Acronyms

PENTIUM: Produces Erroneous Numbers Through Incorrect Understanding of Mathematics

SCSI: System Can't See It

WWW: World Wide Wait

computer help stories
This article is from the Wall Street Journal, Tuesday, March 1, 1994: Befuddled PC Users Flood Help Llines, and No Qquestion Seems To Be Too Basic

AUSTIN, Texas - The exasperated help-line caller said she couldn't get her new Dell computer to turn on. Jay Ablinger, a Dell Computer Corp. technician, made sure the computer was plugged in and then asked the woman what happened when she pushed the power button.

"I've pushed and pushed on this foot pedal and nothing happens," the woman replied. "Foot pedal?" the technician asked. "Yes," the woman said, "this little white foot pedal with the on switch." The "foot pedal," it turned out, was the computer's mouse, a hand-operated device that helps to control the computer's operation.

Personal-computer makers are discovering that it's still a low-tech world out there. While they are finally having great success selling PCs to households, they now have to deal with people to whom monitors and disk drives are as foreign as another language.

"It is rather mystifying to get this nice, beautiful machine and not know anything about it," says Ed Shuler, a technician who helps field consumer calls at Dell's headquarters here. "It's going into unfamiliar territory," adds Gus Kolias, vice president of customer service and training for Compaq Computer Corp. "People are looking for a comfort level."

Only two years ago, most calls to PC help lines came from techies needing help on complex problems. But now, with computer sales to homes exploding as new "multimedia" functions gain mass appeal, PC makers say that as many as 70% of their calls come from rank novices. Partly because of the volume of calls, some computer companies have started charging help-line users.

The questions are often so basic that they could have been answered by opening the manual that comes with every machine. One woman called Dell's toll-free line to ask how to install batteries in her laptop. When told that the directions were on the first page of the manual, says Steve Smith, Dell director of technical support, the woman replied angrily, "I just paid $2,000 for this stupid thing, and I'm not going to read a book."

Indeed, it seems that these buyers rarely refer to a manual when a phone is at hand. "If there is a book and a phone and they're side-by-side, the phone wins time after time," says Craig McQuilkin manager of service marketing for AST Research, Inc. in Irvine, Calif. "It's a phenomenon of people wanting to talk to people.

And do they ever. Compaq's help center in Houston, Texas, is inundated by some 8,000 consumer calls a day, with inquiries like this one related by technician John Wolf: "A frustrated customer called, who said her brand new Contura would not work. She said she had unpacked the unit, plugged it in, opened it up and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked, "What power switch?

Seemingly simple computer features baffle some users. So many people have called to ask where the "any" key is when "Press Any Key" flashes on the screen that Compaq is considering changing the command to "Press Return Key.

Some people can't figure out the mouse. Tamra Eagle, and AST technical support supervisor, says one customer complained that her mouse was hard to control with the "dust cover" on. The cover turned out to be the plastic bag the mouse was packaged in. Dell technician Wayne Zieschan says one of his customers held the mouse and pointed it at the screen, all the while clicking madly. The customer got no response because the mouse works only if it's moved over a flat surface.

Disk drives are another bugaboo. Compaq technician Brent Sullivan says a customer was having trouble reading word-processing files from his old diskettes. After troubleshooting for magnets and heat failed to diagnose the problem, Mr. Sullivan asked what else was being done with the diskette. The customer's response: "I put a label on the diskette and rolled it into the typewriter."

At AST, another customer dutifully complied with a technician's request that she send in a copy of a defective floppy disk. A letter from the customer arrived a few days later, along with a Xerox copy of the floppy. And at Dell, a technician advised his customer to put his troubled floppy back in the drive and "close the door." Asking the technician to "hold on," the customer put the phone down and was heard walking over to shut the door to his room. The technician meant the door to his floppy drive.

The software inside the computer can be equally befuddling. A Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of troubleshooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.

Another Dell customer needed help setting up a new program, so Dell technician Gary Rock referred him to the local Egghead. "Yeah, I got me a couple friends," the customer replied. When told Egghead was software store, the man said, "Oh! I thought you meant for me to find couple of geeks.

Not realizing how fragile computers can be, some people end up damaging parts beyond repair. A Dell customer called to complain that his keyboard no longer worked. He had cleaned it, he said, filling up his tub with soap and water and soaking his keyboard for a day, and the removing all the keys and washing them individually.

Computers make some people paranoid. A Dell technician, Morgan Vergaran says he once calmed a man who became enraged because, "his computer has told him he was bad and an invalid." Mr. Vergara patiently explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.

These days PC-help technicians increasingly find themselves taking on the role of amateur psychologists. Mr. Shuler, the dell technician who once worked as a psychiatric nurse, says he defused a potential domestic fight by soothingly talking a man through a computer problem after the man had screamed threats at his wife and children in the background

There are also the lonely hearts who seek out human contact, even if it happens to be a computer techie. One man from New Hampshire calls Dell every time he experiences a life crisis. He gets a technician to walk him through some contrived problem with his computer, apparently feeling uplifted by the process.

"A lot of people want reassurance," says Mr. Shuler.

computer history of world
In the beginning, God created the Bit and the Byte. And from those he created the Word.

And there were two Bytes in the Word; and nothing else existed. And God separated the One from the Zero; and he saw it was good.

And God said - Let the Data be; And so it happened. And God said - Let the Data go to their proper places. And he created floppy disks and hard disks and compact disks.

And God said - Let the computers be, so there would be a place to put floppy disks and hard disks and compact disks. Thus God created computers and called them hardware.

And there was no Software yet. But God created programs; small and big... And told them - Go and multiply yourselves and fill all the Memory.

And God said - I will create the Programmer; And the Programmer will make new programs and govern over the computers and programs and Data.

And God created the Programmer; and put him at Data Center; And God showed the Programmer the Catalog Tree and said You can use all the volumes and subvolumes but do not use Windows.

And God said - It is not good for the programmer to be alone. He took a bone from the Programmer's body and created a creature that would look up at the Programmer; and admire the Programmer; and love the things the Programmer does; And God called the creature: the User.

And the Programmer and the User were left under the naked DOS and it was Good.

But Bill was smarter than all the other creatures of God. And Bill said to the User - Did God really tell you not to run any programs?

And the User answered - God told us that we can use every program and every piece of Data but told us not to run Windows or we will die.

And Bill said to the User - How can you talk about something you did not even try. The moment you run Windows you will become equal to God. You will be able to create anything you like by a simple click of your mouse.

And the User saw that the fruits of the Windows were nicer and easier to use. And the User saw that any knowledge was useless--since Windows could replace it.

So the User installed the Windows on his computer; and said to the Programmer that it was good.

And the Programmer immediately started to look for new drivers. And God asked him--What are you looking for? And the Programmer answered--I am looking for new drivers because I can not find them in the DOS. And God said - Who told you need drivers? Did you run Windows? And the Programmer said - It was Bill who told us to!

And God said to Bill - Because of what you did, you will be hated by all the creatures. And the User will always be unhappy with you. And you will always sell Windows.

And God said to the User - Because of what you did, the Windows will disappoint you and eat up all your Resources; and you will have to use lousy programs; and you will always rely on the Programmers help.

And God said to the Programmer - Because you listened to the User, you will never be happy. All your programs will have errors and you will have to fix them and fix them to the end of time.

And God threw them out of the Data Center and locked the door and secured it with a password.

General Protection Fault

computer problem report
Computer Problem Report Form

1. Describe your problem:
________________________________
________________________________

2. Now, describe the problem
accurately:
________________________________
________________________________

3. Speculate wildly about the cause
of the problem:
________________________________
________________________________

4. Problem Severity:
   A. Minor   __
   B. Minor   __
   C. Minor   __
   D. Trivial __

5. Nature of the problem:
   A. Locked Up     __
   B. Frozen        __
   C. Hung          __
   D. Strange Smell __

6. Is your computer plugged in?
   Yes __
   No  __

7. Is it turned on?
   Yes __
   No  __

8. Have you tried to fix it yourself?
   Yes __
   No  __

9. Have you made it worse?
   Yes __

10. Have you had a friend who knows
all about computers.  Try to fix it
for you?

Yes __  No __

11. Did they make it even worse?

Yes __

12. Have you read the manual?

Yes __ No __

13. Are you sure you've read the manual?

Maybe __ No __

14. Are you absolutely you've
read the manual?

No __

15. If you read the manual, do you think
you understood it?

Yes __ No __

16. If Yes, then explain why you can't
fix the problem yourself.

________________________________
________________________________

17. What were you doing with your computer
at the time the problem occurred?

________________________________
________________________________

l8. If you answered nothing, then explain
why you were logged in?
________________________________
________________________________

l9. Are you sure you aren't imagining
the problem?

Yes __ No __

20. Does the clock on your home VCR blink
12:00?

Yes __ What's a VCR? __

21. Do you have a copy of PCs for Dummies?

Yes __ No __

22. Do you have any independent witnesses
to the problem?

Yes __ No __

23. Do you have any electronics products
that DO work?

Yes __ No __

24. Is there anyone else you could blame
this problem on?

Yes __ No __

25. Have you given the machine a good whack
on the top?

Yes __ No __

26. Is the machine on fire?

Yes __ Not Yet __

27. Can you do something else instead of
bothering me?

Yes __

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