internet can get worse
Top ten ways the Internet could get worse
10. Rigorous user screening process abolished by America On-Line.
9. "MAKE MONEY FAST" posts protected by 1st amendment, declare internet lawyers Canter & Siegel.
8. Home shopping "network".
7. Netrek corporate sponsorships. Out: Orion, Pollux, Klingus. In: Planet Bud, Toyota Prime, Intelworld.
6. Sun internet servers replaced with pentiums.
5. Dan Quayle appointed head of "bandwidth expansion tiger team".
4. Free netcom account with purchase of big mac.
3. Gameboy web browsers.
2. Tipper Gore cancelbot unleashed onto the net.
AND THE NUMBER ONE WAY THE INTERNET CAN GET WORSE:
1. Two words: "Microsoft Network"
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10. Rigorous user screening process abolished by America On-Line.
9. "MAKE MONEY FAST" posts protected by 1st amendment, declare internet lawyers Canter & Siegel.
8. Home shopping "network".
7. Netrek corporate sponsorships. Out: Orion, Pollux, Klingus. In: Planet Bud, Toyota Prime, Intelworld.
6. Sun internet servers replaced with pentiums.
5. Dan Quayle appointed head of "bandwidth expansion tiger team".
4. Free netcom account with purchase of big mac.
3. Gameboy web browsers.
2. Tipper Gore cancelbot unleashed onto the net.
AND THE NUMBER ONE WAY THE INTERNET CAN GET WORSE:
1. Two words: "Microsoft Network"
if microsoft built cars
Top Ten ways things would be different if Microsoft built cars:
1. A Particular model year of car wouldn't be available until AFTER that year, instead of before.
2. Every time they repainted the lines on the road, you'd have to buy a new car.
3. Occassionally your car would just die for no reason and you'd have to restart it. For some strange reason, you would just accept this.
4. You could only have one person at a time in your car, unless you bought a car '95 or a car NT, but then you would have to buy more seats.
5. You would be constantly pressured to upgrade your car. Wait a second, it's that way NOW!
6. Sun Microsystems would make a car that was solar powered, twice as reliable, 5 times as fast, but only ran on 5% of the roads.
7. The oil, alternator, gas, and engine warning lights would be replaced with a single "General Car Fault" warning light.
8. People would get excited about thew new features in Microsoft cars, forgetting completely that they had been available in other brands for years.
9. We'd all have to switch to Microsoft Gas (tm).
10. Ford, General Motors, and Chrylser would all be complaining because Microsoft was putting radios in all its models.
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1. A Particular model year of car wouldn't be available until AFTER that year, instead of before.
2. Every time they repainted the lines on the road, you'd have to buy a new car.
3. Occassionally your car would just die for no reason and you'd have to restart it. For some strange reason, you would just accept this.
4. You could only have one person at a time in your car, unless you bought a car '95 or a car NT, but then you would have to buy more seats.
5. You would be constantly pressured to upgrade your car. Wait a second, it's that way NOW!
6. Sun Microsystems would make a car that was solar powered, twice as reliable, 5 times as fast, but only ran on 5% of the roads.
7. The oil, alternator, gas, and engine warning lights would be replaced with a single "General Car Fault" warning light.
8. People would get excited about thew new features in Microsoft cars, forgetting completely that they had been available in other brands for years.
9. We'd all have to switch to Microsoft Gas (tm).
10. Ford, General Motors, and Chrylser would all be complaining because Microsoft was putting radios in all its models.
computer problem report
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Computer Problem Report Form 1. Describe your problem: ________________________________ ________________________________ 2. Now, describe the problem accurately: ________________________________ ________________________________ 3. Speculate wildly about the cause of the problem: ________________________________ ________________________________ 4. Problem Severity: A. Minor __ B. Minor __ C. Minor __ D. Trivial __ 5. Nature of the problem: A. Locked Up __ B. Frozen __ C. Hung __ D. Strange Smell __ 6. Is your computer plugged in? Yes __ No __ 7. Is it turned on? Yes __ No __ 8. Have you tried to fix it yourself? Yes __ No __ 9. Have you made it worse? Yes __ 10. Have you had a friend who knows all about computers. Try to fix it for you? Yes __ No __ 11. Did they make it even worse? Yes __ 12. Have you read the manual? Yes __ No __ 13. Are you sure you've read the manual? Maybe __ No __ 14. Are you absolutely you've read the manual? No __ 15. If you read the manual, do you think you understood it? Yes __ No __ 16. If Yes, then explain why you can't fix the problem yourself. ________________________________ ________________________________ 17. What were you doing with your computer at the time the problem occurred? ________________________________ ________________________________ l8. If you answered nothing, then explain why you were logged in? ________________________________ ________________________________ l9. Are you sure you aren't imagining the problem? Yes __ No __ 20. Does the clock on your home VCR blink 12:00? Yes __ What's a VCR? __ 21. Do you have a copy of PCs for Dummies? Yes __ No __ 22. Do you have any independent witnesses to the problem? Yes __ No __ 23. Do you have any electronics products that DO work? Yes __ No __ 24. Is there anyone else you could blame this problem on? Yes __ No __ 25. Have you given the machine a good whack on the top? Yes __ No __ 26. Is the machine on fire? Yes __ Not Yet __ 27. Can you do something else instead of bothering me? Yes __
customer support logs
Actual dialog of a former Customer Support employee:
Support: "Ridge Hall computer assistant; may I help you?"
Customer: "Yes, well, I'm having trouble with WordPerfect."
Support: "What sort of trouble?"
Customer: "Well, I was just typing along, and all of a sudden the words went away.",
Support: "Went away?"
Customer:"They disappeared."
Support: "Hmm. So what does your screen look like now?"
Customer: "Nothing."
Support: "Nothing?"
Customer: "It's blank; it won't accept anything when I type."
Support: "Are you still in WordPerfect, or did you get out?"
Customer: "How do I tell?"
Support: "Can you see the C:\ prompt on the screen?"
Customer: "What's a sea-prompt?"
Support: "Never mind. Can you move the cursor around on the screen?"
Customer: "There isn't any cursor: I told you, it won't accept anything I type."
Support: "Does your monitor have a power indicator?"
Customer: "What's a monitor?"
Support: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"
Customer: "I don't know."
Support: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
Customer: ......"Yes, I think so."
Support: "Great! Follow the cord to the plug, and tell me if it's plugged into the wall."
Customer: ......"Yes, it is."
Support: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
Customer: "No."
Support: "Well, there are. I need you to look back there again and find the other cable."
Customer: ......"Okay, here it is."
Support: "Follow it for me, and tell me if it's plugged securely into the back of your computer."
Customer: "I can't reach."
Support: "Uh huh. Well, can you see if it is?"
Customer: "No."
Support: "Even if you maybe put your knee on something and lean way over?"
Customer:"Oh, it's not because I don't have the right angle-it's because it's dark."
Support: "Dark?
Customer: "Yes-the office light is off, and the only light I have is coming in from the window."
Support: "Well, turn on the office light then."
Customer:"I can't."
Support: "No? Why not?"
Customer: "Because there's a power outage."
Support: "A power... A power outage? Aha! Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"
Customer: "Well, yes, I keep them in the closet."
Support: "Good! Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Customer: "Really? Is it that bad?"
Support: "Yes, I'm afraid it is."
Customer: "Well, all right then, I suppose. What do I tell them?"
Support: "Tell them you're too stupid to own a computer."
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Support: "Ridge Hall computer assistant; may I help you?"
Customer: "Yes, well, I'm having trouble with WordPerfect."
Support: "What sort of trouble?"
Customer: "Well, I was just typing along, and all of a sudden the words went away.",
Support: "Went away?"
Customer:"They disappeared."
Support: "Hmm. So what does your screen look like now?"
Customer: "Nothing."
Support: "Nothing?"
Customer: "It's blank; it won't accept anything when I type."
Support: "Are you still in WordPerfect, or did you get out?"
Customer: "How do I tell?"
Support: "Can you see the C:\ prompt on the screen?"
Customer: "What's a sea-prompt?"
Support: "Never mind. Can you move the cursor around on the screen?"
Customer: "There isn't any cursor: I told you, it won't accept anything I type."
Support: "Does your monitor have a power indicator?"
Customer: "What's a monitor?"
Support: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"
Customer: "I don't know."
Support: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
Customer: ......"Yes, I think so."
Support: "Great! Follow the cord to the plug, and tell me if it's plugged into the wall."
Customer: ......"Yes, it is."
Support: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
Customer: "No."
Support: "Well, there are. I need you to look back there again and find the other cable."
Customer: ......"Okay, here it is."
Support: "Follow it for me, and tell me if it's plugged securely into the back of your computer."
Customer: "I can't reach."
Support: "Uh huh. Well, can you see if it is?"
Customer: "No."
Support: "Even if you maybe put your knee on something and lean way over?"
Customer:"Oh, it's not because I don't have the right angle-it's because it's dark."
Support: "Dark?
Customer: "Yes-the office light is off, and the only light I have is coming in from the window."
Support: "Well, turn on the office light then."
Customer:"I can't."
Support: "No? Why not?"
Customer: "Because there's a power outage."
Support: "A power... A power outage? Aha! Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"
Customer: "Well, yes, I keep them in the closet."
Support: "Good! Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Customer: "Really? Is it that bad?"
Support: "Yes, I'm afraid it is."
Customer: "Well, all right then, I suppose. What do I tell them?"
Support: "Tell them you're too stupid to own a computer."
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